FAQ

Frequently Asked Questions

What is the Cancellation Policy?

One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 5 days prior to the arrival date of the reservation. Fifty percent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 2 days prior to the arrival date of the reservation. For cancellations made within 2 days prior to the arrival date, no refund will be issued. The portion of the booking that does not qualify for refund, minus any taxes and processing fees, will be placed on a voucher that can be used toward a future booking at Sanctuary Shores. 

I am planning on cooking during our stay.  What pots, pans, casserole dishes, etc are at Sanctuary Shores?

Sanctuary Shores is stocked with all your cooking basics.  Sharing in family meals is a big part of the cabin experience.  Cookware includes: 2 stock pots, one 8 quart and one 4 quarts; 2 pots, one 3 quart and one 2 quart; 3 skillets, the largest being 5 quarts; 3 casserole pans, 2 full and 1 half pan; 3 baking sheets, 1 full and 2 half sheets; crockpot; rice cooker

Where can we rent boats or watercrafts during our stay?

Smoky Mountain Lakeside RV Resort and Marina
1590 Dyke Rd.
(865) 453-3506

Located near Douglas Dam, roughly a 25 minute drive from Sanctuary Shores.  This is a great place to get your boat in the water and the closest gas at just 15 minutes by water.  Boat rental is available, definitely call ahead to reserve.  You can grab a bite to eat at The Harbor Grill.

Smoky Mountain H2O sports
1955 Chestnut Hill Rd.
(865) 484-9026

Also a 25 minute car ride from Sanctuary Shores.  Here you will find the biggest selections of boats and watercrafts.  A bit farther by water, but the views of the Mountains while your on the lake are definitely worth it.

 

Lighthouse Pointe Marina
1209  TN-139
(865) 397-7997

     

Roughly a 35 minute car ride from Sanctuary Shores, Lighthouse Pointe is a short ride from downtown Dandridge and is in close proximity to Mountain Cove Marina. Great customer service.  Call ahead to reserve your rental

What options are there for getting to attractions other than Uber or Lyft?

TROLLEY
Pigeon Forge Mass Transit Trolley
www.mypigeonforge.com/planning/mass-transit-trolley
236 Old Mill Ave., Pigoen Forge
865-453-6444
Free Parking at Patriot Park. With 6 lines and over 200 stops, the trolley is a great option.  Wanting to explore Gatlinburg?  Take the trolley to the Gatlinburg Welcome Center and hook up with the Gatlinburg Trolley there.
 SMOKY MTN TRANSPORTATION
www.smokymountaintransportationtn.com
865-228-9312
Car service offering hourly, half day and day options. As well as, airport and event transportation.
 DAVID HAYWOOD SHUTTLE SERVICE
www.ashuttlebydavidhaywood-gatlinb.godaddysites.com
856-466-3212
Great for local trip pickups and drop offs and airport transportation. A great place to check out for local tours!
 SMOKY BEAR SHUTTLE
www.Smokybearshuttle.com
865-441-4812
Great for local trip pickups and drop offs and airport transportation. A great place to check out for local tours!
 BEAR PAW TAXI
www.bearpawtaxi.com
865-414-2395
Great for local trip pickups and drop offs and airport transportation.
We are bringing a boat/trailer with us on vacation.  What should we know about getting into the lake and storage?
GETTING IN THE NEIGHBORHOOD WITH A BOAT/TRAILER:
  • It is easier to come in through the construction entrance with a boat/trailer
    • From Flat creek Rd  turn left onto White Timberlake  Rd.
    • Once on White Timberlake Rd the construction entrance is a gravel road on the right
    • Turn right down the gravel road and you will come to a gate.  The Gate Code is 5252
    • The storage lot will be on the left just past the gate.  Boats and Trailers can be stored in this lot. It is fenced, but not locked.
    • Screenshot 2025-03-30 112031.png
WHERE TO PUT THE BOAT IN
  • Public Boat Ramp at Rocky Top Rd about a mile from the house
    • This is a nice close spot to put in depending on the season as water levels are dropped off season
    • Put the address 980 Rocky Top Rd. into your GPS for  directions
  • Public Boat Ramp near the Dam
    • Year round lake access
    • Public ramp located near Smoky Mountain Lakeside RV resort and Marina.  There is a pay ramp at the marina as well
    • 1590 Dyke Rd.
      (865) 453-3506
    • Roughly a 25 minute drive from Sanctuary Shores, 15 minutes by water. This is a great place to get your boat in the water year round
    • Closest gas 

***BOATS MAY BE KEPT AT OUR BOAT SLIP AT THE NEIGHBORHOOD MARINA DEPENDING UPON THE SEASON***
What are some unique things to do near Sanctuary Shores?
Tastings
Attractions